Mon8:30am - 6.00pm
Tue7:00am - 6.00pm
Wed7.00am - 6.00pm
Thu8.30am - 6.00pm
Fri7.30am - 6.00pm
SatClosed
SunClosed

News

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WELCOME TO NORTHUMBERLAND PARK MEDICAL GROUP

Our practice area is Shiremoor, Backworth, West Allotment, Holystone, Earsdon, Wellfield, Holywell and parts of Seaton Delaval.

AT THE SURGERY:

The doctors provide a service until 6:30pm Monday to Friday.  Through the day doctors appointmens are available from 08:30-11:30am Monday and Thursday, 07:00-11.30am Tuesday and Wednesday and 07:30-11.30am Friday and 2:30-5:30 each day.

You can make an appointment by calling at the surgery or telephoning between 08:30am and 6:00pm Monday to Friday.

We offer an appointment system for all of our surgeries and clinics.  Each appointment time is 10 minutes.  We ask you to use this time to discuss one health problem.  If you thinnk you will need to see the doctor or nurse for a longer appointment (more than 10 minutes), please say so when you make your appointment as double appointments are available.

We try our best to see people at their appointment times, however, sometimes this is not possible and we are grateful for your patience.

Online: If you would like to book an appointment on-line please ask the receptionist for details on how to register for this facility. If you are already registered please use the link to the left.

AT HOME:

The doctor or nurse can visit patients who are seriously ill or who cannot leave the house.  If you need a home visit, it is best to phone the surgery before 10.00 a.m.  Where possible, the doctor will speak to the patient over the phone before visiting or arranging for a district nurse to see the patient.

Do please try to come to the surgery if at all possible.  (A doctor can see 3-5 patients at the surgery in the time it takes him to visit one patient at home).

ON THE TELEPHONE:

Sometimes you may want to speak to a doctor or nurse about something, but do not need to come into the surgery for a face-to-face appointment.  Pre-bookable telelphone consultations are availble across the week. If you think your problem could be solved by talking to a doctor on the telephone  rather than coming to the surgery for an appointment please ask for a telephone consultation and the receptionist will take your number and arrange a time.

ADVICE:

If you need general healthcare advice at any time, 24 hours a day, you can contact 111 to speak to a trained nurse adviser, or visit

Practice Closure

The practice will close between 12 noon and 6.00pm every third Thursday of each month for staff training.

During this time, any emergency calls will be automatically transferred to the 111 service.

If you want to make an appointment with a doctor or nurse, please phone the surgery and speak to a receptionist.  We aim to offer an appointment with the GP of your choice (unless it is urgent).  We only book routine appointments up to two weeks in advance.  For an urgent appointment on the same day, please ring as early as possible.  You will be offered the earliest available GP appointment.  For most things you can make an appointment with a nurse without seeing the doctor first.

Although GP appointments are available from 07:00 a.m. Tuesday and Wednesday and 07:30 a.m. Friday, Reception staff are not available until 08:30 a.m.

 

GP Appointment Times as follows:

Monday                   08:30 – 11:30,    14:30 – 17:30

Tuesday                  07:00 – 11:30,    14:30 – 17:30

Wednesday            07:00 – 11:30,     14:30 – 17:30

Thursday                08:30 – 11:30,     14:30 – 17:30

Friday                     07:30 – 11:30,     14:30 – 17:30

Saturday                Closed

Sunday                  Closed

 

Online: If you would like to book an appointment on-line please ask the receptionist for details on how to register for this facility.  If you are already registered please use the link to the left.

 

Wasted appointments

Recently the Government ran a big campaign trying to get people to cancel their NHS appointments if they were not going to be able to make them.  The message is – if you can’t keep your appointment, please call us to let us know.

KEEP IT OR CANCEL IT – DON’T WASTE IT!

Missed appointments cost the NHS thousands of pounds every year.  Please phone the surgery as soon as possible if you cannot attend.  This will help us to make appointments available to as many patients as possible.
The practice has a policy to manage the number of wasted appointments.  Patients who DNA (did not attend) appointments are written to.  In extreme circumstances patients who repeatedly fail to attend may be removed from the practice list.

 

Repeat Prescribing

We have a computerised system for our prescriptions.  If your doctor has authorised a repeat prescription, you will be able to order further supplies by:

  • Telephone 0191 2537892 (Option 4) between the hours of 10:00 am and 2:00 pm.  It is important to say the names of the medication you need and not just ask for a repeat of all your prescriptions.
  • Calling into the surgery and ticking the right hand counterfoil of your prescription and place in the “Repeat Prescription Box” at the
    reception desk.
  • Posting your request to us – please include counterfoil from your last prescription ticked with the items you need.  If you need us to post your prescription to you please enclose a stamped addressed envelope.
  • If you have internet access by emailing your request to sa87022@nhs.net including the following information:
  1. Patient Name
  2. Date of Brith
  3. Name of each drug
  4. Strength of each drug
  • If you would like to order prescriptions on-line, please ask the receptionist for details of how to register to use this facility.  Please note if you order online and submit your request after 4.00pm it will not be dealt with until the next day and will be ready 48 hours after that.  For example if you submit a request at 4.30pm on a Monday it will be processed on the Tuesday and ready for collection on Thursday.
  • Online:  Please use the link to the left

If the medication you request is not on your repeat medication list, you may be asked to see a doctor before it can be issued.

PLEASE ALLOW 48 HOURS FOR YOUR PRESCRIPTION TO BE READY FOR COLLECTION

Repeat Dispensing Service

Together with some local pharmacies, we offer a repeat dispensing service which is a new way of getting your medications without asking your doctors for a prescription each time.

This service is not available for everybody, so if you want more information please ask the receptionist.

Prescription Collection Service

Many pharmacies offer a prescription collection service.  Once you have ordered your prescription your pharmacy will collect it from us and either:

  • dispense your medication for you to collect from them, or
  • dispense your medication and deliver to your home, or
  • dispense your medication and deliver to your work place.  You must be available to sign for your medication – no-one else can sign for you.

Some pharmacies also offer assistance with ordering repeat prescriptions.

See your pharmacist to see what services they can offer you.